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SCP 7689 Student Information Assistant

University of Exeter Internships
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Job Summary 

 
You will play a key frontline role in a diverse and dynamic team providing key support to University of Exeter students. 

 

As a Student Information Assistant (SIA) you’ll act as the first line contact for students, staff, and external visitors to the University. You will provide information and support for virtual and physical services in the Forum; manage queues and assist enquirers with the use of our enquiry management system. You will provide information from the University website and FAQs and complete a variety of general administrative tasks. You will work across multiple areas within the Forum including the Student Information Desk and the Forum Street. Whilst the focus of the position is the Forum, you may be required to work at various locations on Streatham and St Luke’s Campus. 

 

The Student Services Centre brings together many student facing services including: Career Zone, Student Finance, Student Records, Accommodation, AccessAbility, and International Student Advice. SID is the enquiry point for the SSC, this friendly, efficient and student focussed service acts as a single gateway for questions. 

 

Primarily SIAs help with the highest-volume admin and customer service tasks. However, you will be trained on a wide variety of interesting tasks and systems including historical record archive work and event support such as with the graduation ceremonies. You may also be involved in developing and running projects that grow SID’s service in quieter periods. 

 

This role is part of the Student Campus Partnership (SCP) scheme and offers part time hours with increased hours during key busy periods. This role is from September 2025 to July 2026. 

 

 

Key Dates

 

Closing Date: 15/05/2025

Interview Date: 2-3/06/2025

Start Date: 10/09/2025

End Date: 31/07/2026

 

 

Pay: £14.12 per hour (inclusive of holiday pay) 

 

Selection Process & Interview                  

                

  • You will be invited to 1 of 2 in-person interview days. Your attendance is compulsory, as this is part of the selection process. The interview dates are 2nd & 3rd June. You will take part in an interview and work-based task, this is expected to last approximately 1 hour.
  • If you are shortlisted for interview, you will be informed of which day you will be invited to.

 

 

Working Hours

 

  • Undergraduate students: Between 6-15 hours per week during term time, with possibility of up to full-time hours outside of term time.
  • Postgraduate students: 6 hours per week, and with supervisor support- up to 15 hours with the possibility of up to full-time hours outside of term time.
  • This role cannot be used for a year in industry as part of your course.

 

Working Pattern
 

You will support the running of the SID Desk alongside Student Information Advisors during service hours. You will be expected to work increased hours over arrivals weekend and welcome week (full-time) and in the first weeks of term (15 hours per week) when SID is at it's busiest.   
 

You will be required to work on a rota basis between 8am-6pm, Monday to Friday and a proportion of Saturdays, 9am -5pm, during term time. SID is open 9am-5pm Monday to Friday out of term time.  
 

Due to the frontline nature of the SIA role there is no provision for remote working.

 

Peak periods for 2025/26 are as follows (please note that these dates are subject to change, but you will be notified in advance):

 

10th - 11th September:   Mandatory Induction and Training  

12th - 14th September: Arrivals Weekend 

15th - 20th September:  Welcome Week 

22nd - 27th September:  Week one term one 

W/C 15th December:    Winter Graduation 

5th – 10th January:         Week one term two for 2025/26 

May (To be confirmed):  Exams Period TBC for 2025/26 

July - Summer Graduation Preparation and Ceremonies 2025/26 (exact dates are to be confirmed and are subject to change). 

 

The successful candidates will be required to physically attend 2 training days taking place on the 10th and 11th September. There will be flexibility to accommodate your academic timetable and course commitments throughout the year.  

 

The number of working hours in these later peak periods will be agreed in advance but will be in line with university guidelines. 

  

About You (Person Specification)

 

Skills and Personal Attributes 

Essential Criteria           

  • Excellent communication skills in dealing with a diverse range of people / situations.
  • A commitment to customer care and demonstrable customer service skills.
  • The ability to stay calm and confident in difficult or pressured situations whilst abiding by agreed procedures.
  • Excellent team-working skills.
  • Demonstrate an aptitude or interest in a range of IT systems.
  • A methodical approach; an aptitude for accuracy and attention to detail.
  • An ability to prioritise own workload in the face of conflicting demands, to ensure deadlines are met and a high quality of service is always maintained.
  • Willingness to learn new skills and to be adaptable to change.
  • Use of initiative to work where needed and problem solve when necessary.

 

Desirable Criteria 

  • Awareness and knowledge of SID Online

 

Prior Experience 

Essential Criteria

  • Experience of being a member of a team.

Desirable Criteria 

  • Customer Services qualification / training
  • Experience of undertaking administrative work
  • Experience working in a front-line service

 

Other Competencies 

Essential Criteria

  • Confident, enthusiastic, and positive approach to work.
  • Ability to handle all situations in a professional manner.
  • A commitment to your own professional development and identification of training needs.

 

 

Student status- additional information  

 

  • If you are an undergraduate (UG) student, your student status will expire one month after the end of your course.
  • If you are a postgraduate (PG) student, your student status will expire 6 weeks after the end of your course.
  • PG students have restricted hours if work in accordance with the Employment of Postgraduate students- Code of Good Practice.
  • For both UGs and PGs if your graduation ceremony occurs before this period is over you automatically assume graduate status.
  • If you are an interrupted student, you will not have current student status and are therefore ineligible to apply for or continue with an SCP internship.
  • If your student status ends early the SCP internship will also need to end early.

 

  

Right to Work - additional information  

 

  • If you are already registered on the Paid time system you will still need to bring your Right to Work evidence to interview and may have to present it again to HR, if it has been 6 months since you last presented it.
  • For more information about Right to Work please see the Paid time webpages.

  

 

International, EU and EEA students - additional information  

  

  • You must have right to work in the UK and provide your visa status and explanation on your application form. When you are called to interview you will be asked to bring evidence of your right to work status.
  • If you are an EU/EEA student, be aware that you will not be eligible for funding as a migrant worker under Student Finance Regulations if you are solely employed on the SCP or SBP scheme. Please see Student Finance for Migrants Workers for more details.
  • To work in the UK, you many need a National Insurance Number (NINO). A National Insurance Number is a number that is unique to you. Your employer will need it to pay your National Insurance contributions which is a legal requirement. No one else can use this number and it is not related to health insurance.
  • National Insurance Numbers are free, never pay an online service to generate a number for you. You do not need a National Insurance Number to prove you have the right to work in the UK, but you will need one for when you have secured a job. If you are actively seeking work and applying for jobs, you should apply for a National Insurance Number as soon as possible so you have it ready before you start working.
  • Applying for a National Insurance Number is easy and more information can be found on the Gov.UK website, including the online application. It can take up to 4 weeks to receive a National Insurance Number, once you have proved your identity.

Have you lost your National Insurance Number? 

If you have been issued with a number previously and have now forgotten or lost it, you can find it here. 

  

Postgraduate Teaching Assistants (PTAs) - additional information  

  

  • As per Employment of Postgraduate students- Code of Good Practice.
  • Full-time PG students should not normally exceed 6 hours per week and in all cases must not exceed 180 hours per year averaged over the course of the academic year.
  • If you are already employed by the university and paid through main payroll you cannot be paid through the Paid time system. As a part-time PTA you will need to be paid using the PTA103 form or any other roles using the PD103 form. All forms will need to be sent to the Pay and Benefits team by emailing payandbenefits@exeter.ac.uk. Further guidance will be provided on appointment.
  • Part-time PG students can work the maximum 15 hrs per week during term time and more during vacation, but no more than 814 hours per year.
  • All PG students working as Postgraduate Teaching Assistants (PTA) cannot work in total (PTA and SCP work) more than 6 hours per week and more than 180 hours per year.

 

 

Student Campus Partnership (SCP) Scheme Requirements

 

  • Applicants must have current student status or proof of an acceptance on a degree at the University of Exeter.
  • Applicants must be a student for the full duration of the internship.
  • The University of Exeter is committed to developing an environment which promotes equality of opportunity, values diversity and inclusivity. 
  • The University of Exeter is a Disability Confident Employer, committed to attracting and recruiting people with disabilities and retaining and supporting staff with disabilities. If an applicant declares a disability and meets all the essential criteria, they will be invited to interview.
  • We are committed to creating an inclusive culture and engage with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark) and LGBTQ+ inclusion (Stonewall Diversity Champion).
  • We welcome applications from all eligible students and in particular those from underrepresented groups. Selection and recruitment itself will be based entirely on merit alone unless there are multiple applicants demonstrating equal merit. In this clear circumstance, preference would be shown to applicants from under-represented groups. This is in line with lawful positive action measures under sections 158 and 159 of the Equality Act 2010.
  • All applicants are required to provide their employer with proof of their Right to Work in the UK before they start work. You can find information on the Paid Time pages.
  • All interns need to reside in the UK whilst undertaking this role.
  • Undergraduate students can work a maximum of 15 hours per week in term-term or full-time hours in vacation.
  • Full time Postgraduate students can work a maximum of 6 hours per week and no more than 180 hours per year, this includes those working already working as Postgraduate Teaching Assistants (PTA). You may work more hours with written permission from your academic.
  • You can check here for further details on the Scheme eligibility.

 

How to Apply

 

  • Please download and complete the attached 2024-25 Internship Application Form and upload to the job on Handshake. Please make sure you have downloaded the latest copy of the Internship Application Form.
  • Guidance and useful tips for completing your application are found on the Internship Application Form.
  • Refer to the job details contained within the advert when writing your personal statement.
  • Use the STAR approach to evidence each requirement in the Person Specification.
  • You should insert the correct reference code on the application form: SCP 7689 
  • Please save your Internship Application Form as ‘your surname - your forename - SCP 7689’
  • The University is a Disability Confident employer and as such this policy applies to recruitment through the Internship Schemes. Applicants who identify a disability on the application form will be offered an interview if their application demonstrates they meet the essential criteria.
  • Please also include details of reasonable adjustments you may need for an interview or to undertake the role.
  • You should explain why you would like to work for the employing organisation and why you think you would be a suitable candidate for this role.

 

Further Guidance and Support

 

  • You can refer to the My Career Zone Digital resources on application and interview preparation here.
  • If you need support with your application, you can book an appointment with a Career Zone Advisor by emailing careers@exeter.ac.uk.
  • Unless stated, interview expenses will not be paid.
  • It is recommended that you check your online presence on social media to ensure it represents you well, as some employers may undertake online research of their applicants.
  • If you have any questions, you can email the Internships Team at internships@exeter.ac.uk

 

If you have any questions about the role specifically, please email uoe-siasenior@exeter.ac.uk